Zain, a leading telecommunications service provider with operations in the Middle East and Africa, has a new Chief Commercial Officer. Duncan Howard, who has been with Zain since September last year, was announced as the Group’s CCO, replacing Albert Fernandes. According to a statement from Zain, Howard will be in charge of Zain’s commercial, marketing, branding and advertising areas across Zain’s regional footprint. Zain also highlighted that during his tenure at Zain, Howard has successfully developed and led the introduction of Zain Group’s new operating model, bringing about an increased focus on Commercial and Operational performance. He has also laid the foundations for the establishment of Group Enterprise initiatives that will be rolled out across operations.
Howard boasts 20 years’ experience in Mobile, Television and Fixed Telecoms across the Middle East, Europe and North America and was previously the Chief Commercial Officer for a Quad-Play provider offering mobile, fixed, data and both Broadcast and IPTV services. His other leadership roles include the Chief Marketing Officer, Chief Business Officer and Director of Customer Care and Retail for Vodafone in Egypt. Mr Howard holds an MBA from the Open University, UK and attained a BA (Hons) System Analysis from the University of West of England.
“Having worked closely with Duncan over the last nine months, he has proven himself as a versatile executive excelling in his roles and responsibilities to date. I am confident he will rise up to the challenges that lie ahead and take Zain’s commercial activities to the next level.”
– Scott Gegenheimer, CEO, Zain Group