Telcos need to upgrade their operating models

In this video, Niladri Shekhar Dutta, Director of TMT, Digital & Risk Advisory at Deloitte, stresses that an organization’s operating model acts as the “glue” between technology and the business. A carefully designed operating model can help a company to deliver on its strategy.

To get there, Dutta suggests, “It’s important from a risk perspective to look at four lifecycles, the customer life cycle, the data life cycle, the operational life cycle, and the product life cycle. Based on these life cycles, you could actually uniquely define a framework, which perhaps you can call a digital risk framework.”

Watch the full video for the rest of Dutta’s insights.

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