On this episode of Quick Talk, a TM Forum podcast, I talked to Bruno Chomel, Chief Information Officer at Orange Poland about how the operator transformed its IT systems from legacy solutions to software, rolled out a successful new platform called Orange Flex that lets its customers change their services via an app, and the challenges the company faced when doing the transformation.
Bruno also passed along his recommendations for operators going through the same thing.
A companion Hard Talk episode features Orange Poland’s CEO, Jean-Francois Fallacher, talking about Uber-izing the telco customer experience.
Side note for my loyal podcast fans, my pandemic puppy was behaving herself for this recording session, however this is Take 2 as I forgot to hit “record” on Take 1. Yours truly makes mistakes sometimes.